Professional Expierence

Entre Computer Solutions – Rockford, IL

• Support enterprise clients across networking, servers, hybrid cloud, and Microsoft 365 environments.
• Design and deploy multi‑VLAN networks, secure remote access, and firewall configurations.
• Implement Linux and Windows‑based infrastructure solutions for cost‑effective modernization.
• Lead troubleshooting for complex issues involving DNS, DHCP, VPN, and cloud identity.
• Document infrastructure, create SOPs, and guide clients through modernization initiatives.

Mercy Health – Rockford, IL

• Supported clinical hardware, desktops, peripherals, and enterprise applications across hospital sites.
• Performed Cisco switch configuration, patching, and network closet maintenance.
• Coordinated hardware rollouts including Surface tablets and Motorola PDAs.
• Provided rapid-response troubleshooting in high‑pressure clinical environments.

Fujitsu Computer Products of America, Inc.

• Delivered on‑site support for enterprise document scanners across a multi‑state region.
• Performed hardware repair, diagnostics, and preventive maintenance.
• Managed scheduling, reporting, and customer relationships independently.